In today’s market, as a consumer, you might encounter issues like faulty products, deficient services, or unfair trade practices. In the past, seeking redressal was a cumbersome process involving physical visits to consumer courts. However, the Indian government has streamlined this process significantly. Now, knowing how to file a consumer complaint online in India is an empowering tool that allows you to assert your rights from the comfort of your home. This 2026 guide provides a clear, step-by-step process for filing complaints and getting your grievances addressed.
Quick Answer
To file a consumer complaint online in India, visit the National Consumer Helpline (NCH) portal (edaakhil.nic.in). Register as a new user, then log in and click “File a new case.” Fill in the case details, including complainant and opposite party information, upload supporting documents like bills and communication, and pay the required fee online to submit your complaint.
Understanding Your Rights as a Consumer
Before filing a complaint, it’s important to know your basic rights under the Consumer Protection Act, 2019. These rights form the basis of your complaint.
- The Right to Safety: Protection from goods and services that are hazardous to life and property.
- The Right to be Informed: The right to know the quality, quantity, purity, standard, and price of goods or services.
- The Right to Choose: The right to be assured access to a variety of goods and services at competitive prices.
- The Right to be Heard: The right to have your interests heard and considered at appropriate forums.
- The Right to Seek Redressal: The right to seek resolution against unfair trade practices or exploitation.
- The Right to Consumer Education: The right to acquire the knowledge and skills to be an informed consumer.
Understanding these rights will help you frame your complaint more effectively and state clearly which of your rights have been violated.
When Should You File a Consumer Complaint?
You can file a complaint if you have faced any of the following issues:
- You were sold a defective product.
- You experienced a deficiency in service (e.g., banking, insurance, telecom).
- You were charged a price higher than the MRP.
- The seller engaged in unfair or restrictive trade practices.
- You were sold hazardous goods without being informed of the risks.
It’s crucial to act promptly. A consumer complaint must be filed within two years from the date the issue arose.
What is the first step before filing an online complaint?
Before you proceed with a formal online complaint, you must send a written notice (via email or registered post) to the company or service provider. In this notice, clearly state the issue, the resolution you expect (refund, replacement, compensation), and give them a reasonable timeframe (e.g., 15 or 30 days) to respond. This is a mandatory step, as proof of this communication is often required when filing the case.
Step-by-Step Guide to Filing a Complaint on the E-Daakhil Portal
The E-Daakhil portal is the official platform launched by the government for online filing of consumer complaints. Here’s how to use it:
- Visit the Portal: Open your web browser and go to the E-Daakhil portal at edaakhil.nic.in.
- User Registration: If you are a first-time user, you will need to register. Click on “Registration” and fill in the required details like your name, email address, mobile number, and create a password. You will receive an OTP to verify your details.
- Login: Once registered, go back to the homepage and log in using your registered email ID and password.
- Initiate a New Complaint: On your dashboard, find and click on the “File a New Case” or a similar option.
- Fill in the Case Details: You will be directed to a form where you need to fill in several details:
- Complainant Details: Your name, address, and contact information.
- Opposite Party Details: The name and address of the company or person you are complaining against.
- Complaint Details: A clear and concise description of your grievance. Explain the facts, dates, and how your rights were violated.
- Relief Sought: Clearly state what you want. This could be a full refund, replacement of the product, or compensation for damages.
- Upload Documents: This is a critical step. Scan and upload all relevant supporting documents. This includes copies of the bill/invoice, warranty card, written correspondence with the company (including the initial notice you sent), photographs of the faulty product, etc.
- Pay the Fee: A nominal fee is required depending on the value of the goods or services and the compensation claimed. You can pay this fee online through various digital payment methods.
- Submit and Note the Case Number: After successful payment, submit your complaint. You will be provided with a unique case number. Keep this number safe for future reference to track the status of your case.
Sometimes, before escalating to a formal complaint, it’s worth trying other avenues. If you’re having trouble with a service, for example, knowing the national emergency helpline numbers in India can also direct you to the right immediate support.
Jurisdiction and Fees for Filing Complaints (as of early 2026)
The complaint is filed based on the monetary value of the claim.
| Forum | Claim Value | Filing Fee (Approximate) |
| District Consumer Disputes Redressal Commission | Up to ₹50 Lakh | Ranges from ₹0 to ₹2,000 |
| State Consumer Disputes Redressal Commission | Above ₹50 Lakh and up to ₹2 Crore | Ranges from ₹2,500 to ₹4,000 |
| National Consumer Disputes Redressal Commission | Above ₹2 Crore | ₹7,500 |
Note: The E-Daakhil portal automatically directs your case to the correct commission based on the claim value you enter. Fees are subject to change.
Mistakes to Avoid When Filing Your Complaint
- Not Having Proper Documentation: Your case is only as strong as your evidence. A complaint without a bill, invoice, or proof of communication is likely to be dismissed.
- Being Vague in Your Complaint: Clearly state the facts in chronological order. Avoid emotional language and stick to the details of the transaction and the problem.
- Claiming Unrealistic Compensation: While you can claim compensation for mental agony and harassment, the amount should be reasonable and proportionate to the loss you suffered.
- Not Sending the Prior Notice: As mentioned, sending a formal notice to the opposite party before filing the case is a crucial preliminary step. Do not skip it.
Conclusion
The ability to file a consumer complaint online has revolutionized consumer rights in India. The E-Daakhil portal for 2026 is a powerful, transparent, and accessible platform that puts power back in the hands of the consumer. By following the correct procedure, providing clear information, and attaching solid proof, you can effectively seek redressal for your grievances and hold businesses accountable for their products and services.
Frequently Asked Questions
Do I need a lawyer to file a consumer complaint online?
No, you do not need a lawyer to file a consumer complaint. The online process on the E-Daakhil portal is designed to be user-friendly so that consumers can represent themselves. The language used can be simple and straightforward.
How long does it take to resolve a consumer complaint?
The Consumer Protection Act aims for speedy disposal of cases. A case at the District Commission is expected to be resolved within 3 to 5 months if no complex analysis is required. However, the timeline can vary depending on the complexity of the case and the workload of the commission.
What happens after I file the complaint online?
After filing, the commission will review your complaint. If it is admitted, a notice will be sent to the opposite party, who will be required to submit their response within a specified time. The proceedings will then continue, and you will be notified of hearing dates through the portal.
Can I file a complaint against an e-commerce company?
Yes, you can absolutely file a complaint against any e-commerce company (like Amazon, Flipkart, etc.) for issues such as non-delivery, receiving a wrong or fake product, refusal to honour a return policy, or other service deficiencies.
Is the decision of the consumer commission binding?
Yes, the orders passed by the consumer commissions are legally binding on both parties. If the opposite party fails to comply with the order, the commission has the power to take further action, including imposing penalties or imprisonment.